Recently, at the “Standards as Guidance · Financial Technology & 2022 Enterprise Standard Forerunners in the Financial Sector” press conference, ICBC’s Service Specifications of Internet Banking (Q/ICBC 3101-2022) topped the list of enterprise standard forerunners on internet banking services for the fourth consecutive year. 

First introduced in 2019, the Service Specifications of Internet Banking has comprehensively laid out the general requirements for ICBC’s internet banking service and relevant basic business and technical specifications and provided the general principles for conducting internet banking business, service functions, service experience, service innovation, service management, business security, infrastructure security, application security, institutional support and other relevant contents. In 2022, the Service Specifications of Internet Banking was revised. First, after combining ICBC’s current innovation practices in digital finance service and management, ICBC has brought together service innovation application under more than a dozen of scenarios including intelligent discovery, wealth management, easy experience and exclusive services for specific customer groups. Second, ICBC has improved more than 100 function descriptions of internet banking services for personal, corporate and inclusive customers and provided collaborative application of terminal and cloud technologies. Third, ICBC has optimized the tiered and categorized service strategy for customer transaction limits, added “elderly-friendly, inclusive service”, “digital employees and intelligent customer service” and other relevant contents, and standardized the application innovation scope and effect of biometric characteristics and scene intervention requirements, demonstrating ICBC’s new achievements in the exploration of the internet digital financial service system.

The enterprise standard “forerunner” system was jointly established by eight ministries including the State Administration for Market Regulation. Since it was launched in 2019, the Enterprise Standard “Forerunners” in the Financial Sector has seen its market recognition and industry influence increase year by year. By highlighting the benchmarking and demonstration effect of head enterprises, the “Forerunners” event has guided other enterprises to actively “chase after” and “keep pace” with head enterprises and supported the development of enterprise standards in the financial sector and the display of financial standards-driven innovation and development results.