ICBC released 2013 Corporate Social Responsibility Report on March 27, 2014. This is the seventh consecutive year the bank published the report since 2007. KPMG Huazhen performed assurance procedures on the Report.
This report consists of nine sections, including Chairman and President's statements, improving responsibility management, serving the real economy, building up international brands, advocating ecological civilization, reinforcing integrity building, caring about employees’ growth, devoting to public welfare and outlook. The report covers the bank’s key achievements in areas of boosting the real economy, supporting the small and micro enterprises, refining business procedures, improving customer service experience, advocating green finance, developing ecological civilization, protecting customers' rights and interests, preventing financial crime, protecting employees' rights and interests, facilitating career development, strengthening community investment, and contributing to the public welfare undertakings..