My objective is two-fold: intensive and broad. Continue my efforts in grasping in-depth understanding on ICBC banking services for personal customers and wealth management service would be my intensive objective. To set off on a quest of self-knowledge, to learn more in different professional areas is my broad aim to equip myself at the frontiers of financial knowledge and expertise. I am young, deprived of experience and skills to attend every question in detail. So I learn, ask, talk to others and hopefully I can re-invent myself with the passage of time.
--Zhao Tingting (Deputy Director, Business Department, ICBC Beijing Haidian West District Sub-Branch. She is in charge of the North Section, 8n Wealth Center, ICBC Beijing Branch)
Financial Advisor is my job, but my career as well. The job demands me that I must be strongly independent, an indispensable skill to keep myself fair, trustworthy and clear-minded when plowing through piles of information from different markets. Being a financial advisor, my professional ethics tell me that I have to draw a very clear line between "Financial Manager" and "Salesman".
--Zhang Lijun (Relationship Manager for high-networth customers, Business Department, ICBC Shanghai Jiading Sub-Branch. She was elevated as the role model in 2008 Nationwide Financial Youth Services Worker)
Whenever we are at any rate put forth our best profession, our skill, our services, our images to win the hearts of our customers, our colleagues and everyone, to let them satisfy, to make them happy, we give our full-frontal smile, we are ICBC "Smiling Stars". Whenever they try to recall who we are, we may look nebulous to them or even our names no longer cross into their mind, however just remember to turn to our full-frontal simile, we are the ICBC "Smiling Stars".
--Wen Lina (Vice President, ICBC Guizhou Guixi Cultural Road Sub-branch, also the Financial Advisor in VIP Wealth Management Center, ICBC Guixi Sub-Branch. The National May Day Labor Medalist in the Financial System 2009, the "Smiling Star" of an event "Satisfaction at ICBC" organized by the Business Department of ICBC Guizhou Branch)
I finally realize that to serve our customers very well especially when face-to-face, we need to master a set of professional skills to complement our sincerity. Therefore, I dare not dawdle and spend every minute to learn as much as I can. I believe "to honestly say what I know and what I don't know". Every success of mine is not a badge to my honor, it belongs to the team of us.
--Jiang Lingling (Director, Business Department, ICBC Jiangsu Xuanwu Sub-branch, The National May Day Labor Medalist in the Financial System 2009)
ICBC bestows me many deep-pocketed honors and lots of opportunities to learn. My prime of life is spent in witnessing the growth and prosperity of ICBC. To me, ICBC is the natural mother who let me bask in her favor to build up myself. I understand working as a customer manager will sand me down to everyday's humdrums and minutiae. We need new ideals to expand our horizon, to lead us through our prosaic life. I will exhaust my toolbox to keep me moving. Every little success helps me to win confidence and let the confidence drives to my destination all the way.
--Ge Miao (Customer Manager, ICBC Tianjin Development Zone, Huanghai Road Sub-Branch, The National May Day Labor Medalist in the Financial System 2009)