Applications for URUS Now Open for Eligible B50 Customers

Kuala Lumpur, Monday, 15 November 2021 – Further to the announcement made by the banking industry on 14 October 2021, The Association of Banks in Malaysia (ABM), Association of Islamic Banking and Financial Institutions Malaysia (AIBIM), Association of Development Finance Institutions of Malaysia (ADFIM) and Agensi Kaunseling dan Pengurusan Kredit (AKPK) are pleased to announce that applications for the Financial Management and Resilience Programme (Program Pengurusan dan Ketahanan Kewangan, URUS) for eligible B50 individual customers are now open and will remain open until 31 January 2022.

URUS is available to individual customers who are under an existing repayment assistance programme provided by the banks as at 30 September 2021 and meet all of the following criteria:
• B50 customers with gross monthly household income of RM5,880 or lower;
• Who are encountering:
　　o loss of employment, or
　　o income reduction of at least 50%; and
• Whose loan/financing facility is still performing (not in arrears exceeding 90 days) as at the date of URUS application.

Under URUS, AKPK will provide the customer with a personalised financial plan that is developed holistically, taking into account the customer’s financial circumstances and ability to afford repayment of all financing obligations.

Eligible B50 customers who wish to apply for URUS may do so directly with their banks. For further assistance, customers can contact their banks via the internet banking or telephone banking channels, or walk-in at branches. Customers who have loan/financing facilities from multiple banks only need to apply to any one of their banks where they currently have performing facilities under an existing repayment assistance programme.

URUS application forms and details of the URUS process, including frequently asked questions (FAQs), are available on the banks’ websites and at their branches. More details on URUS are also available on the banking associations’ and AKPK’s websites.

Banks remain committed to assisting their customers during this challenging period caused by the COVID-19 pandemic, and are mindful that customers would require time to get back on their feet financially as the economy gradually recovers. As such, customers who do not satisfy the criteria for URUS are advised to contact their respective banks to discuss other loan/financing facility repayment options that would suit their individual financial circumstances.

On matters relating to repayment assistance, bank customers are reminded not to engage with any third parties claiming to be agents/representatives of the banks. Banks and AKPK do not appoint or authorise any third parties or agents to act on their behalf for this purpose.

FINANCIAL MANAGEMENT AND RESILIENCE PROGRAMME (URUS) FAQ